I’ve had the good fortune to be friends with Pat Wagner for many years, and during that time have marveled at her ability to “get to the heart of the matter” clearly and quickly, whatever that matter happened to be. Recently she shared this information about her career helping library organizations do what they do, only better.
What is your current position or professional role?
I am a management consultant for the library community. I speak at conferences, conduct workshops at libraries, facilitate meetings, and provide advice for groups and individuals. My topics are mostly what people don’t learn in grad school: personnel, management, leadership, strategic planning, project management, customer service, marketing, conflict management and career issues. I also help write, produce and market online classes in various formats. My main partner is the University of North Texas LE@D program, which provides online continuing education classes for libraries.